4. Tech checks

3.     Tech checks

Although your participants may have used the platform before, it does not guarantee that they know how to access your specific session in a hassle-free manner, nor that their audio quality is as good as it needs to be to ensure a high impact experience. Nothing makes you lose credibility as facilitator as quickly as losing the first 20 minutes to technical problems. Therefore we recommend performing an individual ‘tech check’ a test session of around 10 minutes within a week of the first session. This should be performed by an experienced producer, someone who knows all the FAQ’s in the book